The Safety Group - Public Training Terms

Invoicing and Payment

Course fees are due on within 30 days of course booking or as stated on the invoice.

The Safety Group reserves the right to require payment at time of booking by credit card. The Safety Group may required that these payment details be provided by phone or via our website.

Cancellations and transfers are subject to the terms and conditions outlined below.

If payment of a course fee has not been received within the stated period, an enrolment may be cancelled. An enrolled participant will always be notified prior to this occurring.

If a purchase order is provided the terms and conditions contained in the invoice override the terms and conditions specified in that purchase order.

All bookings are deemed to have been placed by an appropriate approved representative of the company.

Course bookings are made on a per seat basis. The participant names provided at the time of booking are for our own administrative use only. Clients may substitute particpants at any time.

Where an account remains overdue for over 90 days The Safety Group reserves the right to list that company or client's details on our defaulting clients web page. The Safety Group will always contact the client and provide them with 14 days to pay the account, before they are added.

Where an account remains overdue The Safety Group reserves the right to charge the client a late fee, plus any debts that may be incurred in the recovery of the outstanding invoices.

Transfers will only be accepted in writing.

Transfers for all days of a course are available prior to the commencement of a course. No transfer fee will be charged if notification is received 10 or more working days prior to the course commencement.

If a transfer is made less than 10 working days prior to the commencement of a course, and administrative fee of 30% or $75 (whichever is the lesser) will be charged per transfer per person. This fee will not apply if the 'lost day safety net' was elected at the time of booking the course.

Transfers are not available after the commencement of a course. Transfers requested after the commencement of a course will be deemed to be a missed training day.

Particpants may only transfer their course once under these terms. Subsequent course transfers will be treated as cancellations.

Cancellations and cancellations will only be accepted in writing.

If a cancellation is received 10 or more working days before course commencement, a full transfer is available, or a 90% refund will be made. This fee will not apply if the 'lost day safety net' was elected at the time of booking the course.

If a cancellation is made less than 10 working days prior to the commencement of a course, no refund is applicable. However a transfer to another course is acceptable, but this transfer must be made arranged at the time of cancellation. Standard transfer fees will apply.

If no notification is received and there is non attendance at the course, no refund will be made.

If a delegate fails to attend a course, course fees will not be refunded or allocated to another program.

If the nominated delegate is unable to attend a scheduled course or part of a course, substitute particpants are always welcome to attend.

If a participant fails to attend a single day of a multi day course, then that participant may attend an alternate public course to make up the missed days.

A daily fee will be charged for any days made up at an alternate course.

Provided we are advised at the time of booking The Safety Group does not charge a fee for delegates attending more than one scheduled course to complete all required modules.

Splits arranged within 10 working days of course commencement will be treated as transfers.

Splits must be arranged 48 hours before the delegates scheduled attendance, otherwise days missed will be considered 'missed days'.

It is the delegates responsibility to ensure courses are completed within any statutory timeframes.

The Safety Group reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund will be provided.

The Safety Group reserves the right to change course fees, dates, content, speakers or method of presentation at its discretion.

Where a refund is due to a participant a full refund cheque will be sent within thirty days.

If a course is overbooked, delegates who have paid prior to the course commencement will be given priority. If a course is overbooked, delegates who arrive prior to the course commencement time will be given priority. If a course is overbooked, a participant has prepaid, but arrives late, will be placed on standby.

The Safety Group does not sell or rent its member and client details to other organisations. The information collected on the enrolment form is for the purposes of processing your registration, creating and maintaining participant records, keeping you informed of upcoming events and products and assisting us in improving our service to you. Please contact us with any enquiries you may have in relation to this matter.

Our privacy policy can be found here.

These terms and conditions supersede all previous terms and conditions issued.

(Version 9-02A)